Report a suspected incident involving one or more Boehringer Ingelheim products to the Animal Health Pharmacovigilance Service; you will receive a copy of your report by email for your files.
Please attach to your report the medical records and all relevant documents, such as anesthesia records, laboratory results, medical imagery or photographs, in order to allow us to properly process your case.
Once your report has been received, the information will be entered in our veterinary pharmacovigilance database and will also be reported to the Canadian authorities.
You can contact us us at vetpv@boehringer-ingelheim.com or 1-877-565-5501* if you require any assistance or to contact one of our veterinarians to obtain advice on veterinary adverse vaccine or drug reactions.
Thank you for reporting your suspected incidents to the Canadian Pharmacovigilance Service of Boehringer Ingelheim Animal Health.
*Toll-free in Canada; from outside Canada, please call 1-905-639-0333, extension 83175
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TERMS OF USE
Please review and accept our Terms of Use which outlines how we collect,
use and disclose personal information.
This Terms of Use pertains to Boehringer Ingelheim Animal Health Canada
Inc. (Also referred to as “we” or “our”). By using this form, you agree to
these Terms of Use. If you do not agree, do not use this form.
This website is intended for Canadian residents only. The site provides
selected information available about a range of disease topics. Please be
aware that information relating to the approval status and labels of
approved products may vary from country to country, and the content on this
site reflects the terms of marketing authorization in Canada. This
information is not intended to be a substitute for the advice of a
veterinarian, or a recommendation for any particular treatment plan. It is
important to rely on the advice of your veterinarian who can offer a
veterinary diagnosis or veterinary treatment advice. Please consult with
your veterinarian before using any products discussed within this website.
Summary of Our Collection, Use and Disclosure of your Personal Information
You are on a form that will collect, use or disclose personal information
that you provide to us. An overview of how we collect, use and disclose
your personal information is set out below. For additional details, please
see our full
Privacy Policy
.
What Personal Information is Collected
Personal information means any information about an identifiable
individual. The type of personal information that we collect from you
include:
• Veterinarian
• Clinic Name
• Telephone Number
• Email Address
• Animal Owner Name
• Animal Owner Telephone Number
How is Your Personal Information Used
We will only collect, use, and disclose your personal information for
specific purposes that are identified to you. We will not use your personal
information for the purposes other than those identified and we will not
keep your personal information for longer than is necessary to fulfill the
purpose(s) of collection or as required by law. Personal information that
is no longer required to fulfill an identified purpose will be erased,
destroyed or made anonymous except as may be provided by law.
Below are the reasons we collect your personal information as it pertains
to this particular terms of use:
Notifying you of matters about which we are required by law to notify
you (e.g. product recalls)
Internal and external quality assurance/audits
Complying with demands or requests made by regulators, governments,
courts or law enforcement authorities
Awareness of and investigation into suspected Adverse Event
Maintaining a record of adverse events relating to our products and
reporting this information to the appropriate regulatory body, related
company or those who we are required by law to notify, or whom it would be
prudent to notify.
The following optional personal information and uses which are not a
condition of service may be collected:
Fax number for the purpose of investigation into suspected Adverse Event.
Providing this information is optional, and you may opt-out by choosing not
to divulge this information.
Consent & How to Withdraw your Consent
Whenever you submit personal information to us, you consent to the
collection, use and disclosure of that information in accordance with our
Privacy Policy
. If you do not agree to the collection, use or disclosure of your personal
information, please do not submit your personal information.
In some cases, we may automatically collect your personal information when
you use our website. For example, your IP address or cookies contain
information that could make you identifiable. In such a case, your use of
our website means that you have provided your implied consent to the
collection of that personal information.
How is Your Personal Information Shared
The personal data and uses specified under sections “What Personal
Information is Collected” and “How your Personal Information is Used” may
be shared with the following third-party companies/regulatory agencies:
Boehringer Ingelheim Animal Health Canada Inc. related companies; Canadian
Food Inspection Agency, Health Canada, European Medicines Agency, Bundesamt
für Verbraucherschutz und Lebensmittelsicherheit (BVL) and data may be
transferred outside of Canada.
All third parties inside or outside of Canada that we have engaged to
provide us with services have appropriate safeguards in place to protect
your personal information. Consult their websites for further information.
Third parties may change over time and a current list of third party
companies is available to you upon request by contacting
vetpv@boehringer-ingelheim.com referencing these Terms of Use and detailing
in what context your personal information was provided. It must be
understood that we may not be able to provide certain services without the
information collected.
For optional personal information and uses which are not a condition of
service (outlined under Section “How is Your Personal Information is
Used”), if you do not wish to have your personal information disclosed
outside of Canada, please contact vetpv@boehringer-ingelheim.com,
referencing these Terms of Use and detailing in what context your personal
information was provided.
Risk of Harm and other consequences
Despite our mitigation efforts, the risk of harm and other consequences
cannot be completely eliminated and could include damage to reputation or
relationships, loss of employment, businesses or professional
opportunities, identity theft, and damage to or loss of property.
Should there be a privacy breach relating to the personal information that
you provided to us, we will make an assessment of whether this breach
creates a real risk of significant harm to you. If so, we will notify you
and suggest steps to take to reduce to the risk of harm, if possible.
How Do You Access and Update Your Personal Information
Boehringer Ingelheim Animal Health Canada Inc. uses a variety of measures
to protect the personal information it collects, including physical,
organizational and technological measures. Any personal information will be
treated by Boehringer Ingelheim Animal Health Canada Inc. in accordance
with the Personal Information Protection and Electronic Documents Act
(PIPEDA) and applicable privacy laws. No data transmission over the
internet or data storage system can be guaranteed as 100% secure. Any
transmission is at your own risk.
Cookies & Other Device Identifiers
This site uses cookies and other device identifiers such as web beacons or
graphic tags to improve your browsing experience. By using this site
without changing your browser settings, you agree to the use of cookies or
other device identifiers. For more information on our use of cookies and
other device identifiers and how to manage them, please see the “Managing
Cookies” section in our
Privacy Policy
.
Changes to Our Privacy Policy
We reserve the right to change our Privacy Policy at any time. Please refer
to the “Last Updated” legend of our
Privacy Policy
to see the latest changes.
Adverse Event Reporting
Please report any suspected adverse events associated with Boehringer
Ingelheim Animal Health Canada Inc. veterinary products to:
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Privacy Policy
including the use of Cookies. I also confirm that I am 13 years old or
over.
Cookies are required to understand how you and other visitors use our websites and applications and to improve your
browsing experience. By using this website without changing your browser settings, you consent to the use of cookies
and other device identifiers. For more information on our use of cookies, please review the “Managing Cookies”
section in our Privacy Policy.